Understanding the Rehabilitation Process

The workshop will contain information on: 

  • Why you would engage with a rehabilitation provider 
  • What you can generally expect from a provider 
  • The benefits of engaging with a rehabilitation provider 
  • The process and requirements of engaging, including your obligations 
  • The activities you can be assisted with 
  • What rehabilitation providers cannot assist with 


The workshop will provide clear information on what veterans should expect when engaging with a rehabilitation provider to assist them in taking action towards the life they want to live. The workshop also assists to create a sense of hope, providing a few examples of some of the many positive outcomes we have achieved with the veteran community. 


Sue Ellis

Rehabilitation Manager, Occupational Health Nurse BSc(Hons) OHN,RN

Sue has worked extensively with our ex-military clients providing proficient case management and RTW services. Prior to working with the DVA, Sue worked as a rehabilitation case manager within the ADF so has an understanding of these processes prior to the transition to the DVA.

Sue has experience in conducting workplace risk assessments, recommendations and solutions, pre-employment health questionnaires, health education programmes, return to work rehabilitation programmes. Sue has previously held roles with smaller boutique and multi-national corporations as an Occupational Health Advisor, specialising in attendance management/rehabilitation programmes, setting up occupational health clinics, policy writing and implementation, workstation assessments, compliance with current legislation and best practice standards.

Sue has been involved in initiating and delivering a quality health screening/medical surveillance programme, health related risk assessments including dust monitoring, and delivering manual handling training.

Sue is passionate about supporting staff, customers and our clients. She is proud to be the DVA Account Manager for Work Rehab, building strong working relationships with both DVA and external community partners.



Rebecca Harnett

Rebecca has over a decade of experience assisting clients with psychological and physical workplace injuries, chronic illness and disabilities return to their place of employment or develop a new career pathway and return to the workforce in an alternate setting. She has extensive experience in complex case management with a special interest in women’s mental health, as well as vocational rehabilitation, engaging clients in activities to enhance their psychosocial goals. Rebecca is experienced in working with highly disadvantaged clients with multiple barriers including disability, mental health and social barriers. She focuses on empowering clients in addressing barriers and achieving sustainable goals and outcomes across various schemes but most predominantly works across the DVA and Life Insurance space. She is passionate about supporting her clients and customers and brings her additional skills as a holistic counsellor and internationally accredited meditation practitioner to all aspects of her work. In 2018 Rebecca received the Australasian Life Underwriting and Claims Association award for Rehabilitation Excellence.